Privacy Policy

1. Introduction

PBC Locksmith ("we," "us," or "our") operates pbclocksmith.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for locksmith services in Palm Beach and Broward County, Florida.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, and email address when you submit a contact or booking form.
• Service Information: Details about the locksmith service you are requesting.
• Usage Data: Pages visited, time spent on site, browser type, and IP address collected automatically via standard web analytics.
• Communications: Records of correspondence if you contact us by phone or email.

3. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and schedule appointments
• Provide locksmith services and follow up on completed work
• Send confirmations, receipts, and service-related communications
• Improve our website and customer experience
• Comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website or conducting our business (such as appointment scheduling platforms), provided they agree to keep your information confidential. We may also disclose information when required by law.

5. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Some features of our site may not function properly without cookies.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites (such as Facebook, Instagram, Yelp, and GoDaddy Appointments). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Your Rights

You have the right to request access to, correction of, or deletion of your personal information we hold. To exercise these rights, please contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.